I received the item and asked for an exchange in size. While I was refunded my money, there was no response or communication after the company received the items I sent back. After prompting them I was refunded with no context for not exchanging. After another follow up email the response was short and curt that they weren’t exchanging, despite the item (as well as my other item to be returned) being available still on the website. Could have simply purchased again, but would have to pay shipping again. They seemed busy and inconvenienced to follow through with a simple exchange. Changed my opinion of the company with such poor communication and customer support.
XXL